About Us

Committed to Quality

Our vision is to be a regional health care network that is recognized as the best place to receive care, the best place to practice medicine and the best place to work.

Our commitment to providing high-quality health care and patient service can be seen in the training provided to new and continuing employees, the programs and systems that are established to track quality standards, the internal recognition programs the organization uses to honor excellence and the external awards the organization seeks and achieves. In addition, we are accredited by the Joint Commission, which awards the Gold Seal of Approval to hospitals and organizations that meet its high quality and safety standards.

Employee Training

Service excellence is so important to Adventist Health in the Central Valley that all new employees receive a full day of training on how to exceed the expectations of our patients and visitors. Employees review the materials again each year as part of their annual evaluation.

Quality Systems

The hospitals in recent years have added staff members to track data on practices and outcomes to ensure that patients receive the best care. They also chartered four teams to evaluate and improve procedures and communication to enhance patient care.

Recognition Programs

The organization also offers a recognition program, whereby employees or patients may fill out a card detailing how an employee demonstrated service excellence. The card is recorded for quarterly recognition assemblies led by top leaders and given to the employee with a sticker for the employee's badge. Many of the notes from patients are then reprinted in a publication called PRAISE, which stands for patients recognizing acts in service and excellence.

Award Applications

A fourth way that Adventist Health in the Central Valley builds a culture of quality and excellence is by implementing the National Baldrige Quality Award Criteria throughout the network. The award application process cultivates excellence through internal and external evaluation and goal establishment and attainment. Through this process, the expectation of excellence is raised for all employees and partners.

While aiming for the Baldrige, the organization is applying for other awards along the way to help build a culture of excellence. In 2007, Adventist Health in the Central Valley received The Fresno Bee Excellence in Business Award in Health Care. Nominations came from throughout The Bee's circulation area is in Fresno, Madera, Tulare and Kings Counties. Criteria included high ethical standards, significant success/growth, commitment to quality, concern for employees and the environment, and contributions to the community.

That same year, Central Valley Family Health was named the top Valley organization at Business Street's Heroes in HealthCare Awards gala in April, and the California State Parks area division honored Selma Community Hospital for its community partnership. In 2008, Richard Rawson was named top health care professional at the Heroes in HealthCare awards gala, and Teri Zonnveld of Kings Regional Health Foundation was named top volunteer.